Dance studio policy generator

Issued by Bluebell Dance Academy Ltd, trading as Bluebell Dance Academy (“the Studio”, “we”, “us”), 12 Example Street, Leeds LS1 4AB, United Kingdom.

These policies apply to everyone who takes part in classes and activities at Bluebell Dance Academy, and to parents, guardians and visitors. They help us run safe, friendly and well-organised classes.

These policies take effect on 1 January 2027.

1.Attendance and punctuality

Please arrive in good time for each class. Warming up is an important part of every class, so students who arrive more than 10 minutes late may be asked to watch rather than take part, for their own safety.

If a student is going to miss a class, please let us know in advance. Regular attendance helps students progress, and may be needed to take part in performances or exams.

2.Missed classes and make-up classes

Students who miss a class may attend a make-up class, subject to availability, within four weeks of the missed class.

If a student cannot attend for an extended period because of illness or injury, please contact us so that we can agree a fair arrangement.

3.Fees and payments

Fees are payable in advance, as set out in your enrolment agreement or our current price list.

If a payment is late, we will send you a reminder.

If fees remain unpaid, we may suspend a student’s place until they are paid, after telling you in writing.

If you are having difficulty paying, please talk to us in confidence.

4.Cancellations and refunds

To stop classes, please give us one month’s notice in writing.

If you enrolled online, by phone or away from our premises, you also have a legal right to cancel within 14 days. If classes started during that period at your request, we will deduct an amount for the classes provided.

Refunds are paid to the original payment method within 14 days.

5.If we cancel a class

Occasionally we may need to cancel a class, for example because of illness, severe weather or a problem with the venue. We will tell you as early as possible by email or through our app.

If we cancel a class, we will offer a replacement class or, where that is not possible, a credit or refund for that class.

6.Dress code

Students should wear comfortable clothing that allows them to move freely, and footwear suitable for the dance style. We will tell you about any uniform requirements.

For safety, long hair should be tied back, and jewellery removed or covered.

7.Code of conduct

Students

• be kind and respectful to other students and staff
• follow teachers’ instructions, especially on safety
• never bully, exclude or discriminate against anyone, in person or online
• look after the studio, its equipment and other people’s belongings
• keep mobile phones away during classes unless a teacher allows them

Parents, guardians and visitors

• treat staff, students and other families with courtesy
• stay out of the studio during classes unless invited in
• do not take photographs or video during classes unless we invite you to
• raise any concerns with us privately rather than in front of students

Serious or repeated breaches of this code may lead to a place being suspended or ended, in line with our terms.

8.Drop-off and collection

Our staff look after children during their class times. Please do not leave children at the studio before their class starts, and make sure a member of staff knows they have arrived.

Children must be collected promptly at the end of class by a parent, guardian or another adult you have told us about. We will not let a child leave with anyone else unless you have told us in advance.

If a child has not been collected within 15 minutes of the end of class, we will contact you and then the emergency contacts. A member of staff will stay with the child until they are collected.

9.Safeguarding and child protection

The welfare of children and young people is our first priority, and everyone involved in our activities shares the responsibility for keeping them safe. We will:

• make sure staff and volunteers who work with children have the background checks the law requires, such as Disclosure and Barring Service (DBS) checks
• train staff to recognise and respond to concerns about a child’s welfare
• avoid an adult being alone with a child out of sight of others wherever possible, including in private lessons
• communicate with children through their parents or approved group channels, never by private message
• act on concerns promptly and share them with the relevant authorities where needed

Our designated safeguarding lead is Amelia Hart, who can be contacted at safeguarding@bluebelldance.example.

If you have a concern about a child’s safety or wellbeing, please speak to our designated safeguarding lead or contact us at hello@bluebelldance.example. If a child is in immediate danger, call 999.

10.Photography and filming

We only take and use photographs and video of students with consent, given separately for each use. Consent is optional and can be withdrawn at any time.

To protect everyone’s privacy, parents and visitors may not take photographs or video during classes unless we invite them to. At performances, we will explain the rules for that event.

Please do not share images of other people’s children online without their parents’ permission.

11.Health, injury and illness

Please do not come to class with an infectious illness, and tell us about any injury or condition that may affect safe participation.

Students returning after an injury should follow medical advice, and may need to take part in a modified way for a while.

We have first aid available during classes and record any accidents.

We will tell you on the same day about any injury to a child or any first aid given to them.

12.Equality, inclusion and anti-bullying

We welcome students of all backgrounds and abilities. We do not tolerate discrimination, bullying or harassment of any kind, in person or online, and we deal with every report promptly and fairly.

Please tell us about any additional needs so that we can make reasonable adjustments to help students take part.

13.Complaints

If you are unhappy with any part of our service, please tell us at hello@bluebelldance.example. We will acknowledge your complaint within five working days and aim to resolve it fairly and promptly.

If we cannot resolve your complaint, you may be able to refer it to an alternative dispute resolution provider, or take it to court.

14.Privacy

Bluebell Dance Academy handles personal information in line with UK data protection law (the UK GDPR and the Data Protection Act 2018). We collect only what we need to run our classes, keep students safe, take payments and keep in touch with you, and we keep it secure.

You can ask to see, correct or delete your information by contacting us at hello@bluebelldance.example. You can also complain to the Information Commissioner’s Office (ico.org.uk).

We review these policies at least once a year. If you have any questions about them, please contact us at hello@bluebelldance.example.